Orca Loc: Little Egg Harbor, NJ USA

On November 3,2016 I placed a order for a small item. (Sto-Fen Omni-Bounce) I got conformation on the order the same day. On Nov. 4th I received conformation that it has been shipped along with a tracking number. It was to be delivered 11-8-16 by UPS. Well the 8th arrived and I again checked in the morning, using the tracking number only to find out it was now being delivered the 9th by the USPS along with a new tracking number from USPS. This happens with small items and it's shared delivery. On the 9th I checked on delivery and USPS has no information with their tracking number. Mind you this package was in NJ on the 4th a Tuesday. Now UPS showed delivery on Saturday the 12 of November and USPS still had no info. Getting in touch with B&H, I felt the pkg. was lost and they agreed. They told me that they would send a new item and I would have it the next day with a new order number. It came today as promised. One day service so I would not have to wait any longer. Even being a very small purchased they treated me as if it had been a very large order. My hat's off to this outstanding company. This is why I have been buying from them for years.
Thanks B&H Photo.
Ron

boomer826 Loc: Florida gulf coast

They are the Shizit !!

mas24 Loc: Southern CA

UPS sometimes works with the USPS to deliver a package if the shipper sends it that way. They send your package to the Post Office zip code. Post Office delivers. Only once did this happen. On other UPS shipping, the UPS Tracking was changed, and UPS delivered the package, instead of the Post Office. Glad your B&H experience was positive.

jestciddn

I've had incredibly great results with B&H Customer Service over the years, so much so that I wouldn't even consider buying anywhere else.

Cookie223 Loc: New Jersey

I've dealt with B&H a number of times, they're great to deal with. However, I can't say the same for the USPS.

Even though they handle millions of packages daily, and mistakes are expected, they are terrible, and I will pay extra for a delivery in order not to use them.

They have lost, misplaced, or misdelivered more items than any other delivery service.

My last order came from Maryland, about 350 miles to my house. It took 27 days for it to finally get to me. It bounced from Md. to a number of cities in NJ, to Ga. and even to NM!

jerryc41 Loc: Catskill Mts of NY

Good result.

MikeC

B&H Photo is the only online NYC dealer that I trust and will dell with!

SusyPhoto

Thanks to everyone for the feedback on B&H, very good to know!

MikeC

G_Manos Loc: Bala Cynwyd, PA

B&H is hard to beat. I've had two similar eperiences with them and the outcomes were the same. Their service is remarkable. Applause for your recognizing it.

G_Manos Loc: Bala Cynwyd, PA

Er . . .make that, "experiences . . ."

ricardo7 Loc: Washington, DC - Santiago, Chile

I have been buying from B&H for 27 years and 99.9% of the time they get it right the first time. On those rare occasions
when something goes wrong they bend over backwards to make it right, and right away. I wouldn't buy my photo and
electronic/digital items from anyone else.

whitewolfowner

The USPS claims to have a tracking service, but that is all it is.

Hershel Loc: New York City

Ron,

I'm glad it worked out for you and thank you for the vote of confidence for B&H Photo. I can assure you that both the owners and my fellow colleagues here at B&H Photo appreciate it and it gives us the impetus to continue doing our very best to please each customer each and every day irrespective of the size of their purchase.

Thanks to all of the folks who have chimed in with their positive comments and to those who will no doubt follow.

All the best.

Hershel K. Waldner
B&H Photo, Video, Pro Audio

Dun1 Loc: Atlanta, GA

Great story, Great customer service is what keeps B&H on the upper level of companies and tops in customer satisfaction
UPS does not normally have Saturday deliveries, except in extreme conditions
FedEx does have Saturday delivery, you will find out you will pay a premium price.